Support

Find the issue. Follow the fix.

Start with cloud service authorization, the source folder, network access, or the video format.

Reconnect a cloud service

If Browse shows Reconnect required, choose Reconnect and authenticate the same connected cloud identity. Cancelling leaves the library and its state in place.

Revoking consent at Microsoft or Google may not invalidate an existing token or playback URL immediately.

Source folder and library

Use the Libraries screen to switch, rename, or remove a library. Changing a source folder refreshes cached browse data only for that library and preserves its playback state.

Removing a connected identity clears all libraries and local playback state owned by it.

Playback

  • Confirm that the video plays in the cloud service's app or website and that the device has network access.
  • Refresh the Browse screen if a video or folder changed in your cloud storage.
  • Try another format supported by Meivish Player on the current platform.
  • For resume playback or track issues, return to Browse and reopen the video.

Premium purchase

Use Restore under Premium in Settings when available, or use Restore purchase in the Premium unlock prompt, on the same store platform and store account used for the purchase.

App Store and Google Play purchases do not transfer between platforms. Refunds and payment issues are handled by the applicable store.

Report a problem

Email private support.

Contact support@meivish.com. When reporting a reproducible problem, include the platform, app version, cloud service, and steps to reproduce.

Keep private data private. Never send access or refresh tokens, authorization responses, private playback links, connected identity details, source folder paths, or personal video names.